Service Guarantees

GRAPHIC & WEBSITE DESIGN
100% Satisfaction Guarantee

We will do our very best to design your rough draft exactly as described in your questionnaire. If it’s not, we’ll continue to make new drafts until you are 100% satisfied.

SEARCH ENGINE OPTIMIZATION (SEO)
Traffic & Rank Increase Guarantee

If your website’s ranking and traffic have not improved within 90 days of signing up to one of our SEO X plans, we will refund your payment for the first 3 months of service!*

* Refund will be subject to processing fees of up to 5%. Refund request must be received by email or fax before the final day of your 4th billing period.

WEB HOSTING
99% Network & Server UPTIME Guarantee

Your website is guaranteed to be online 99% of the time each month!*

* To receive a credit for the downtime you experienced, you must submit a support ticket within 48 hours of experiencing the downtime so that our technicians can attempt to fix the problem. If the downtime is reported and confirmed by our technicians, we will credit you 3% of your monthly hosting fee for the first three hours. Each additional hour will be credited 5%. The maximum credit is 100% of your monthly hosting fee. Credit will not be applied for scheduled maintenance, problems outside of our network, problems due to misconfiguration, 3rd party software, client abuse, excessive utilization of resources or Denial of Services attack.

VPS HOSTING
99% Network UPTIME Guarantee

Our network is guaranteed to be online 100% of the time each month!*

* To receive a credit for the downtime you experienced, you must submit a support ticket within 48 hours of experiencing the downtime so that our technicians can attempt to fix the problem. If the downtime is reported and confirmed by our technicians, we will credit you 3% of your monthly hosting fee for the first three hours. Each additional hour will be credited 5%. The maximum credit is 100% of your monthly hosting fee. Credit will not be applied for downtime due to vps server problems, scheduled maintenance, problems outside of our network, problems due to misconfiguration, 3rd party software, client abuse, excessive utilization of resources or Denial of Services attack.

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