Frequently Asked Questions
Are your servers monitored?
Our servers are monitored 24/7/365. In fact, they're checked every 10 seconds from multiple locations throughout the world. Should a server go offline, our technicians are alerted immediately by cell phone. It's advised to follow us on twitter or facebook to stay updated on any updates regarding our web hosting services.
Where are your servers?
Our servers are spread out throughout the globe. When hosting with us, you can choose from multiple locations for your server. Most of our servers are located in Chicago, New York or Atlanta. Our servers are managed by professional server administrators and hosted inside globally recognized datacenters. Each datacenter has UPS power, diesel generators, and multiple fiber connections to locations all over the world.
How fast is your web hosting?
Our web hosting is extremely fast! We host less than 1,000 websites per server to assure low server usage. This guarantees that your website loads fast everytime! We also provide additional services to our customers to help speed up their websites.
What payment methods do you accept?
We accept Credit Card, Debit Card, Check, PayPal and Google Wallet.
Is your company licensed?
Secure Website Services, LLC is licensed by the state of Wyoming. Our state control number is 000661007. Company documentation available upon request.
What are your office hours?
Our office hours are Monday through Friday from 9am to 5pm. However, we provide support 24/7, 365 days each year!
Can I meet with you?
Of course! Feel free to come meet with us in Hampton, Georgia. Hampton is a small town, about 30 minutes south of Atlanta. Please contact us to schedule an appointment.
Will my store be secure?
If hosted with us, your store will be very secure. But it's recommended to secure your store with an SSL certificate. SSL provides your customers assurance that their information is securely encrypted. It also provides the store owner with protection. We offer same day SSL certificates, starting at only $30 per year!
How easy is the checkout process?
The checkout process is extremely simple. New customers have the choice of quick checkout as a guest or to register an account. If they register, they can login later and check the status of their order or purchase more products without having to fill out their information again.
What features will my store have?
1. Product Reviews
2. Related Products
6. Multiple Product Images
7. Multiple Currencies
8. Product Ratings
9. Downloadable Products
10. Tax Calculation
11. Shipping Calculation
12. Printable Invoices
13. Sales Reports
How will I know when I get an order?
After a customer purchases, you'll immediately receive a notification by email or text message notifying you of the order!
How many products or categories can I have?
UNLIMITED. You can add as many products and categories as you wish. We don't limit your eCommerce website in any way!
Can I change my website later?
Yes! Your website's design and programming can be changed anytime in the future. We can easily add features, change aspects of the design, update text, etc.
How is this different than a month to month website?
Typically, a website paid for by the month is not actually owned by you. Sure they're cheap and easy to get started, but in the end, they aren't yours and they rarely provide any success. With our web design service, you pay a one time fee and it's yours. The source code is yours. The design is yours.
Do you use templates?
Absolutely not! Before starting on your website, we'll ask you to complete a "questionnaire". Using your answers, our graphic design team will start designing your first draft (aka mockup)! After 2-3 days, we'll deliver a 100% unique design for you to review.
What about my domain name and hosting?
If you have a domain already: We will transfer it to us (if you wish) for free. This includes privacy protection and an additional 1 year added onto your current expiration date!
If you don't have a domain: If you purchased at least a 5 page web design, we will register it for you for free! Otherwise it's only $12.99. Of course you will retain full ownership and should you decide to move, you can transfer the domain without any hassle or additional fee from us. Domain renewals each year are only $12.99.
If you have hosting already: You can cancel your old hosting. If you wish to keep your hosting, there will be an additional $45 transfer fee, as moving your website over to another hosting platform is more work that we have not quoted you for. If you think you can do this yourself, we will deliver the files necessary to do so at no extra charge!
If you don't have hosting: You can purchase hosting from us for just $60 per year! This includes business class cPanel hosting and up to 50 email accounts! All of which are unlimited of course!
Who owns the website?
When you purchase a website from us, you are the owner. Once paid for, the webdsite is yours forever, no matter what! We guarantee it. Need reassurance? No problem! For a small fee, we'll even mail you a CD with your entire website on it. That way, no matter what, you'll always retain ownership of your website at all times. On the CD, you'll have all of your website files, images and the login for your domain name. With this information, there's nothing you lose!
Can you update the website for me?
Of course! Once the website is completed, we'll help keep it updated for you. This is known as Website Maintenance. We charge $45 for 60 minutes of credits. Most updates take 10 to 20 minutes. If you purchased 1 hour, that means you'll have 40-50 minutes left over for other changes. And of course, the credits don't expire!
How can I update my website?
You have a few options. You can have us custom code a simple editing system (aka "CMS") into your website and keep everything SEO friendly. Since the editor is mostly for changing text, if you plan on updating or changing out pictures, you're going to want a WordPress system. This works the same way, however, it allows you to update your website's images and videos a lot easier.